Frequently Asked Questions

Frequently Asked Questions

Welcome to Hafee Haven. We've answered our most common questions below to make your shopping experience as seamless as possible. If you need further assistance, don't hesitate to reach out to us.

Shipping & Delivery

How long does delivery take?
We deliver across South Africa within 3–5 business days. Orders are processed within 1–2 business days after payment confirmation.

How much does shipping cost?
Shipping rates are calculated at checkout based on your location.

Returns & Exchanges

What is your return policy?
We accept returns within 14 days of delivery, provided items are unused and in their original packaging. Please contact us to initiate a return.

Our Products

Are your products safe for sensitive skin?
Yes! All Hafee Haven products are carefully selected with your family's wellbeing in mind — gentle, premium, and thoughtfully sourced.

Are your baby products safe?
Absolutely. Our baby and mum range is selected with the utmost care for delicate skin.

Orders

How do I track my order?
Once your order is shipped, you'll receive a tracking number via email.

Can I change or cancel my order?
Please contact us as soon as possible. We'll do our best to assist before your order is dispatched.